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Original Comment I used the Cub Cadet Web site to purchase a mulching kit for my 42&quot; mower. They sent me a kit that came with 2- 22&quot; blades.<br /> <br /> Now I am no engineer, but 22+22=44 not 42. Talked to a tech (Good Guy) and he found the correct part. Transferred back to Customer service and person on line said it was my fault and I would have to pay return shipping costs. Spoke to two &quot;managers&quot;.<br /> <br /> First one was very rude and insulting, inferring that I am a liar. she continued to antagonize me and when I became upset,she then hung up on me. After she hung up, I turned to my wife and said in complete frustration &quot;what a *itch&quot;. This was not said to her and like I said- she had supposedly hung up on me. <br /> The next &quot;manager&quot; (Bill) was extremely condescending and rude. Instead of trying to rectify the problem, he felt it was his job to talk down to me and lecture on phone etiquette. He also continued to claim that I broke the law and he had the prior conversation recorded. As I said, the prior rep hung up on me. If she pretended to end the conversation and stayed on the line she is very immature. &quot;Bill&quot; continued to be very unprofessional and said if I continued trying to explain my side of the conversation he would terminate the call.<br /> I ended up hanging up on him. He is no asset to your company. The few dollars saved on shipping ended up costing you and your employees thousands in future revenues. I have a large family and many friends. I will vehemently discourage anyone from purchasing from you. I was very proud to purchase a cub cadet riding mower. Never again cub cadet. You should be ashamed of the people you have allowed to have public contact. I am also sending a copy of this letter to the Attorney General Office in both Ohio and Texas to inquire about who broke what laws.<br /> Thank you.

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