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Original Comment Dear Sir/Madam<br /> l spent a very very frustrating 55 minutes on the telephone to your so called &quot;customer service&quot;each time being transfered 3times and being hung up on twice.l had scheduled 7/27/13 to have my satalite dish upgraded.The tech came out and was very professional,but he later informed me that my dish had been incorrectly installed (in 2008) and there are holes in my roof,which makes sense as in the past l have noticed damp in my attic ,but not thinking it was from the dish on my roof,and would still be none the wiser had this tech not spotted the holes from the bothched job from the install in 2008.the tech informed me that he would'nt install the upgrade because it would come back on him if the leaks got worst,which l completely understood and agreed with him.l started the calls this morning 7/29/13 and got every thing from &quot;you need to climb on the roof and take pictures&quot;l am a 65 year old woman so l found that laughable,Then l spoke to another person and all she said was &quot;you better not scream at me,l am a very nice person&quot;l kid you not,this coming from her mouth befor l even introduced myself.l worked in customer service for a very large builders in the USA for 27 years so l understand that keeping calm matters,and got several awards doing just that.Your customer service is a joke and its sad that a large company such as yourselves don't value taking care of customer complaints.l await a reply from direct TV,and if not then l will regretably hand this matter over to my lawyers. Jennifer Moore

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