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Original Comment Last Thursday, I flew Spirit for the first time. Good prices and I completely understood the additional costs. I will not fly Spirit again. The gate agents were so incredibly rude, it amazed me that they could actually get away with it. I had already checke in ad had my boarding pass. But when I went to get on the plane, I was told I had I see the counter agent. No reason given. After standing in line for more than 10 minutes watching this agent talk down to the 3 people in front of me, it was my turn. The agent told me I had to pay for my handbag because it was "too big". She wanted 100.00. I told her it was under the max measurements listed on the website but she said I was wrong. Plane was scheduled to leave in 10 min. She said I had to go down to ticketing and pay and that sh could not gaurs tee the pl e would be here when I got back. I told her she was wrong and I was not going to pay. I asked for a supervisor and she rudely told me "I am the supervisor". Needless to say, the flight left without me on it. I called customer service and spoke to some youngster who barely spoke English tell be me their wa nothing I could do as the counter agent marked me as a no show. To say that Spirit was a terrible experience is an understatement from beginning to end. I will be submitting a formal complaint to the company, and I will be writing about my experience to the travel industry media..ALL OF THEM. Unfortunately for Spirit, I am a travel columnist, lol. Karma's a you-know-what!

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