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Original Comment I was a USAA member for 12 yrs and they cancelled my auto policy. I called back to get it started again and find out what was going on and I had the call escalated only to be told it will not be restarted. So I started a claim with GEICO. My new policy with GEICO is $49 dollars less then the policy with USAA. I am a government worker and was not getting the best rate or service with USAA who claims to cater to military and government workers. I had my policy cancelled in May and it is now the end of Sept 2013. USAA has still been automatically debiting my checking account $142 dollars on a policy that was cancelled by them in May. They owe me $568 dollars and I called them and brought it to their attention on Sept 23,2013. They have yet to electronically transfer my refund back into the same checking account that they have been wrongfully stealing from for the past four months. I will never recommend USAA to anyone. I work with the Military Active duty every day large numbers and I am spreading the word on my horrible experience with them.

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