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Original Comment Dealing with Samsung Customer Service<br /> Also known as reasons not to buy a Samsung Phone<br /> By Patricia Julian <br /> <br /> <br /> June 14th-received my Samsung galaxy II, had heard good things about Galaxay so was anxious to use.<br /> <br /> July 20th- Phone had been powering down since beginning and got tired of so brought to Sprint who reset to factory settings.<br /> <br /> July 27th- Still powering down to returned to Sprint who once again worked on.<br /> <br /> July 29th- Fed up with powering down to went to Sprint, since was past 30 days had to send to Samsung.<br /> <br /> August 6- sent do Samsung<br /> <br /> August 14- got phone back, did not power down but now would not hold a charge.<br /> <br /> September 3- Returned phone to sprint. <br /> <br /> September18- Received phone back<br /> <br /> September 19- Will not even charge. Called Samsung where was put on hold for 45 minutes 2 separate times. Since just gotten back they referred me to Advanced support where I was basically told same thing, send back.<br /> <br /> September 20- returned phone to Samsung<br /> <br /> September 25-got email that there was a delay since had to wait for part. <br /> <br /> At this time I called and spoke with Allen STAML2013<br /> He first tried to assure me it was still in time frame, I have a year so is that how they gauge repairs. Told me I should have my phone by October 4, SHOULD not definitely. Also said I should go back to Sprint for loaner, not their job, they sell me service you sold me the phone.<br /> <br /> Suggested a new phone, said he had no control over that. After being on the phone for 30 minutes was getting too frustrated. Samsung has spent more in shipping then the phone is probably worth. When he said the repair, one the part was obtained, would take 5-7 days. I suggested he might want to expedite that in this case. He was going to reach someone but could not email the information. <br /> <br /> I need a phone that works, not confident that Samsung can do this. Word of mouth is great advertisement except in cases like this. Can't say anything good about Samsung.

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