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Original Comment My wonderful husband bought me a Dell Laptop in 8/13 for my birthday because mine just died. We didn't have the money to spend or I would have gone thru a store & bought it there. He saw this computer got approved for the q card. They said I would get 24/7 customer support for life, Hulu Plus for a month trial & several other things. I got the laptop nice, but when I called for support the 3 days after I got the computer they said they can't help me, what!!!!!!, I called Customer Service & they said they will have someone would call me back, never heard anything, called corporate office a few days later & learned that I was to get another packet in the mail with all the pass codes & everything in them. I got the packet and I called the 24/7 PC support for life and they advise they can't help me they want to do it by remote access thru my computer ahhhh NO, I want someone over the phone to be able to do it, not remote access. I called customer service and they said "you can send it back" WHAT that is the only response you have. Shame on you QVC you have awful Customer Service, Technical Support. I will never buy anything from you again, EVER

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