Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am extremely upset and disappointed right now with the level of service we are receiving from AT&T. Unfortunately, we are moving one unit over within the same 20 unit apartment complex and need our service transferred to the new unit. However, internal miscommunication and mismanagement of our account by the "customer service" department has left us out in the cold with no service. We have been PROACTIVELY trying to transfer our service since Monday of last week and have spent well over 25 hours on the phone trying to get this resolved; only to be transferred to different representatives who (apparently) cannot read or interpret the BOOKS of notes that are on the account. We are very tempted to change service providers but really enjoy our U-Verse. It is a damn shame that no one cares about retaining us as lifelong customers because (apparently) AT&T has so many more customers that one little whimper/complaint is meaningless to them. The recommendation we are getting from the AT&T service people themselves is to change providers. Again very disappointing, given that U-Verse is such a great product, but I guess if their own people are telling us to leave then it must be for good reason. Thank you AT&T for providing us years of cable service, only to let a us fall to the way side.

Feedback

Your Name

Your Email

Verification