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Original Comment I rented an intermediate car (Kia Forte) for 4 days from Dayton-Vandalia, OH location. I picked the car up at night. The next morning I left for my trip. After stopping for breakfast in Florence, KY I noticed the tires were very worn. The car had 45K+ miles on it. I called and asked for an exchange from another location. After initially directing me to a location in Knoxville, TN for a vehicle exchange they instead told me to go to a dealer in Lexington, KY whose name and address they provided. The dealer said the tires were below legal limits. Three were the original, the the fourth a worn out replacment. Thrifty then said I had to pay for the tires. After some heated words they said the manager in Dayton, Rick, would not agree to new tires. He said I had to wait for a replacement vehicle from Louisville, KY and it took another 2-1/2 hours. They brought me a sub-compact car (Ford Focus). My 6'5" frame was not happy. It had already take four hours out of my travel. Several days after my return I had never heard from Rick. I called an complained. He said he was relitively new. He said he was going to put in for a $35 credit but would have to check with his manager. One week later, no word. I called back and Rick said the $27 credit was approved. He claimed he called me but my cell phone has no record. I told him I was not happy. As a minimum I should receive a 4-day credit for the diffence in car sizes. I told him I would take it to corporate. I asked for his last name and he hung up.

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