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Original Comment I am emailing regarding payments on my account. My service was interrupted on 11/29/13 and I called and was told that I needed to make a payment of 110.80 for service to be restored. I stated that I make my payment every month & made 2 payments in November. Per Customer Care Supervisor I and being charged a late fee every month between $5 to $10 but she wasn't sure which. I stated that I make my payment monthly & am a good customer and did not appreciate having to make 3 payments in November to which she replied that I am not a good customer & am late every month. Also stated that I ordered a fight in HD which I did not. I asked to speak with a customer service supervisor and although I called finance dept. she stated that she was the supervisor and n one else could help me. I then called tech support and s/w Andrea and she confirmed that Rachel is a supervisor. I requested # for Corp Office and she stated that she did not have or know it. Shev said I could write a letter to Wilkes Barre address or fax. I am very upset and disappointed with the rudeness and treatment from RCN and it's representatives. I hope to hear back with some form of resolution and from someone that has some people skills ASAP. Thank you.

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