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Original Comment Dear Sirs,<br /> <br /> <br /> <br /> With this letter I would like to express my discontent not only my recent shopping experience with you but more over my anger towards the accusations made by you<br /> I may understand that you are a very big retailer and reserve the right to legally protect your interests. What I DO NOT understand is your decision not to fulfill my order and as a faithful in store shopper, I strongly disagree with the way you have treated me. It is the first time in my life I have ever been accused of ANYTHING.<br /> <br /> I do not live in the United States but I visit frequently and own several properties in the country. Usually before the holiday season I advance my shopping online with various on line vendors. I am a mother of 4 (three boys and a little girl) and I live a very busy life, so going out to stores is a luxury often I cannot afford. <br /> <br /> <br /> <br /> Usually I would not respond to e-mails coming from online stores, but the fact that you canceled my order and then accused me (even &quot;punishing&quot; me) really is outrageous. My three boys like Abercrombie clothing, different to my taste, which is upscale designer clothing. I prefer high-end on line department stores, who have me in the VIP customer list. <br /> <br /> <br /> <br /> So, here are the facts: You promoted a sale on line so I went for it and bought clothes for my children. The fact that I place 3 different orders responds to the fact that I have 3 boys and that way the order/clothes don't get confused. I really should not be going into details and/or explanations but it is important for you to have clear that not only you left my teenager boys with no clothes for Christmas but also you have decided that I CANNOT PURCHASE FROM YOU AGAIN. <br /> <br /> I would like to know on what grounds you base your accusations since my orders were not even that high (and are probably much less than many orders that you receive?).<br /> <br /> <br /> <br /> I am a person of integrity and I will NOT TOLERATE your treatment. I ask for a detailed explanation, your apology and a corrective action before I decide to hand the case to my lawyer.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Ursula Bedoya<br /> <br /> [email protected]<br /> <br /> <br /> <br /> This is what I received after I called to check the status of my orders:<br /> <br /> <br /> <br /> <br /> <br /> Subject<br /> <br /> <br /> <br /> Discussion Thread<br /> <br /> Response Via Email (Alexis) 12/07/2013 11:29 AM<br /> <br /> Ursula,<br /> <br /> <br /> <br /> This order was canceled and we are unable to accept future orders from you. Abercrombie &amp; Fitch is a private label brand and to protect our intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. For additional information regarding our Resale Policy, you can check out our website.<br /> <br /> <br /> <br /> Abercrombie &amp; Fitch<br /> <br /> Research and Resolution

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