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Original Comment I got my Net10 about three months ago. The first time I had the store activate my phone. The next month I called in and gave them my credit card information over the phone.. Big MISTAKE. The following month I bought an air card.. On December the 18th their was a charge of 43.98 on my credit card. I called in spoke with a rep who had to transfer me to (Jelladel 44217) only to be told that there was several phones to connected to me and she hung up.. Never to call back. I called back again spoke with a rep who transferred me (Yolanda 59043) only to be told that they can not find my CC and that they can not refund me. Then she transferred me (Girlie 50688) only to argue the fact that I could not verify the other phone number attached to my cc. I finally told her that this is my cc and I did not care if I could not verify that it was their problem. I had to repeat the cc number several times before credit was issued supposedly. Still waiting for that to happen. I went through five people in order to get this far. I asked what are they going to do for my inconvenience and was told nothing. I asked again to speak with another manager only to hold on this line, with no check backs. The agent laid down the phone. I am a manager of a call center and this would not be allowed. Outside of poor customer service, call avoidance, just to name a few violations of good customer service. This type of customer service should not be tolerated. When you work for a company you should represent it not destroy it.

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