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Original Comment I have been a RCN customer for 9 years and pay well over $200 a month which includes cable, phone and internet. We have experienced many issues with internet interuption and constant program changes that affect what channels we get. The packaage names change and the channel line ups change but they don't ever communicate anything. You find out when you go to a channel that you usally watch and find out that you will now have to pay for that same channel. When you call to speak with a representative they try to tell you that you never had the channel or there was an error with your box. They are also quick to try to get you to buy those channelss. The channels you are entitled to should be printed on your bill and not under the latest package name. Pretty unbelievable. How is this possible? Where is the accountability? No wonder Netflix and videostreaming is taking over. We are moving in 60 days and will not be doing anything with RCN again. I guess the 20K they have received over the last 9 years isn't enough to provide us good customer service.

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