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On November 5th I went to Quest in the Churchill Square Shopping Center on 17th Street in Ocala, Florida. I gave my license and insurance ID card to the person at the window. When I was done I asked for my papers back. After about 1/2 it was decided that my papers had been given to ANOTHER PATIENT. To make a long story short, I had to pay $31.50 for a new license. I have spoken to Holly Stokes several times and on 12/30 she assured me I would get a refund. I called her 3 times today and no return call and NO REFUND. I have to have my blood drawn 2 or 3 times a month. If I do not have any satisfaction I will discontinue using Quest. Your staff lost my papers and I think I deserve a refund.


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