Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I bought a Vizio 65&quot; LED Smart HDTV just prior to Christmas 2012. Just prior to Christmas 2013, I had technical issues with the tv, and contacted Customer Support. After trying a few things, I was told that a service call would be set up, and the company that handles the service calls would contact me in 3-5 business days, which pushed the scheduling of my service call until after Christmas. Not at all happy about that. A few days after Christmas, I receive a phone call from Customer Service, advising me that the service call was cancelled, YOUR Customer Service people were in error, and it should have been a replacement and not a service call. So I call Customer Service back, they confirm that it should have been a replacement and not a service call. However, due to the holidays, there are no more replacement tvs and now it is going to be a refund. I had to send a copy of an original store receipt to verify the purchase price, and then wait for a box to be sent to me to pack the tv for return.<br /> I received the box on January 10, 2014, and packed the tv for return the same day. I then contacted Customer Support again to see what to do next, as there were no further instructions. CS told me info would be sent to the freight company and they would contact me in 1-2 business days. 3 business days later, I call CS again, wanting to know why the freight company had not called me. They gave me the number for the freight company, and when I called, they said they have no info on my case. So I call CS AGAIN, and I am told that 1-2 business day was impossible; that it takes at least 3-5 business days for the info to go from Vizio to the freight company, and then they would contact me for pick up. Also, since I called on a Friday, my information probably wasn't entered until Monday, an it would be 3-5 days from that Monday, which was January 13, 2014. I was also informed that the tv has to be shipped to California, and once it is received there, a refund check will be issued. When I stated to the CS rep that I would be out of a tv for another 3 weeks, she said &quot;not necessarily&quot;.<br /> So, since roughly December 21, 2013, I have been without a tv. I have been misinformed several times by your &quot;Customer Service&quot;. I have a broken tv sitting in a box in my dining room, and will probably have it there for at least another week. And I still have not received a dime for all my trouble.<br /> What I am trying to say is your &quot;Customer Service&quot; has to be one of the worst I have ever dealt with. Not only has this experience been terrible, but I will never purchase another Vizio product for as long as I am alive, and I will make sure anyone that asks me about Vizio will be told to stay away from anything you produce or sell.

Feedback

Your Name

Your Email

Verification