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Original Comment I had reserved a compact car and upon arrival to Calgary my vehicle was not ready and I was told it would be about 45 minutes to an hour. Shortly after they asked if I wanted to rent a van and I said that I preferred to wait for a compact. They tried to rent this van to several other customers and nobody wanted it which meant that the wait for my vehicle was going to be longer than anticipated. I finally agreed to take the van. It had paint on the door, and a rock chip on the driver's side window, and when I left the lot the windshield wipers were not working properly. I indicated the damages to the attendant who told me it was no problem. I documented it on my copy of the rental agreement. My husband was witness to the problems with the van and also was aware that it was not the vehicle I had reserved.<br /> Two weeks after returning the vehicle, I was very upset to receive a letter charging me with repairs of the rock chip and have been since trying with no success to contact someone either at Thrifty support or at the number on the damage recover letter I received. Attached to the damage claim is an accident report that indicates I &quot;refused to sign and describe the accident&quot;. This is a blatant lie. My husband was with me when we returned the car. It was inspected , we received our bill and no mention was made of the rock chip and no report was filled out. This seems to be a scam to get me to pay for damages that were already on this vehicle. I have tried to contact someone and all I get are voice mails and then letters saying I owe them for the rock chip. I used to be a loyal thrifty customer and am very disappointed that they would actually allow their rental agencies to get away with things like this.

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