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I bought an Envy 17 laptop in April 2012 with a spec. sheet that states it came with a 2-year warranty. Today when I called Customer Service for support, I was told that it only came with a 1-year warranty. I spent almost two hours talking with two different people who would not honor the 2-year warranty, or who were even willing to look at my documentation that I offered to send to them. Additionally, they would not direct me to someone who I could appeal to. Heck of a way to treat a long standing HP customer!


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