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Original Comment I had submitted a claim with Vizio for my 60 inch TV. I paid a pretty penny for it and was assured Vizio was a reliable, honest and had great customer service. Well, unfortunately it seems that this information is WRONG! I submitted a insurance claim in late December and was told I would be receiving a NEW replacement television delivered to my door within 7 to 13 business days. After several phone calls in December and January AND different stories about the status of the delivery and location of the TV. I was promised a delivery date of January 22, 2014. I am still waiting to receive my TV as of today Feb 3rd. Apparently, Vizio and the shipping company are both incapable of finding the missing 60 inch TV. After several calls and complaints to both Vizio and the Freight Co. I was given a delivery date and time.. well, I took a day off of work to be there to FINALLY receive my tv and nothing arrived!! I called both Vizio and the shipper and both placed blamed on each other and once again was told that they would be 'finding' the tv and immediately have it delivered. As of today, Vizio now claims the tv was LOST somehow and they have graciously started a new claim for a REFURBISHED TV and I will be waiting another 7-13 business days... BUT another promise from VIZIO that they will do 'what they can' to ensure I receive the tv 'in a timely manner. I asked for the phone number to the corporate office and was told that I had nothing to worry about, the television was on it's way.

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