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Original Comment On 02/05/2014 I went on line to payoff my Layawayfor the E 6.3 Elliptical I purchased on line on January 11, 2014. I went through manage my layaway Like I did before when I made other payments except I changed the total to the balance which is 218.17 then clicked on continue to cart. Then the page with the new payment comes up I then press continue to check out. A pop up box appears " do you want to open or save: from sears.com. I tried to open it and it was some kind of security scan which I canceled.thinking it would take me to the page to confirm payment.But it didn't it returned me to the page to go to checkout. I called to see if a payment did go through which it didn't. So I asked if I could make a final payment over the phone the person told me no that I could go to any sears and make a payment. Ok no problem right? WRONG!!I took my copies of my payments at 2:50 pm to the Meadows Mall in Las Vegas, Nevada went to the Men's apparel sales person at the register, gave him my papers and told him I would like to pay the balance and schedule for delivery of the installation of the Elliptical machine. He could not pull up my information. I gave him the contract number, the order number, my phone number. nothing worked. He called his supervisor, he came, he tried, he failed. the supervisor goes to get someone, he tries,he fails. Meanwhile I ask to see the manager, she comes down. She fails. She calls someone, I am showing her on the kiosk through my account sign in, what it is doing. and she sees for herself that I cannot make a payment. The manager apologizes and proceeds to tell me she has never experienced anything like that before. Now I'm running late for work that is why I didn't think to get her name sorry. I get off work try to make a payment when I get home to see if they corrected the problem and guess what? nothing has changed. Just more frustrated and angry. a number I got of my bank statement I printed up told them I would like to make a final payment they tell me to go online and to go under my profile and manage my layaway button. told them I did that and they already sent a web error report. and that I went to sears in person and was still having difficulties making the payment. from there she hung up. Called another and spoke to Carrie and she sent out another web error report reference to wait another 24 hours. Why is it you can take the other payments but not a final payment. then on the on-line cart it is written no refunds on online purchases. what kind of deal is this. you can buy it on line but you don't get merchandise and you don't get your money either. All I want is the Elliptical machine in my house and ready to go. Why must it be so difficult to purchase something on line with sears. where do I go from here. I am so disgusted with this ordeal. Please Help.

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