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Original Comment Today I spoke with Aaron Gunter, general manager of the Gold's gym The Fan in Richmond, VA about cancelling my membership because I moved out of the area. I moved 22 miles away (about 45min-1hr) commute in the city. Since I was 3 miles inside the 25 mile restriction set by the company, I was told that I would be forced to pay for the next YEAR AND A HALF for a membership that I was not going to use!! Aaron told me that the reason I wanted to cancel was because "I don't really want to come to Gold's" I offered to pay cancellation fees, whatever it took to get this taken care of, with no response but be on your way and you owe us almost a thousand dollars over the next 18 months. I work in customer service every single day and I know what it means to manage a business. Aaron is most certainly not equipped to be a manager and lacks the customer service necessary to run a business. He would not give me any contact information to talk to a customer service representative and told me there was no one else who could help me but him and his decision was final. I will never use Gold's gym and will recommend that everyone in my area find a different gym. It's not great to devalue your customers and squeeze them of every nickle and dime on the way out, hopefully someone from the customer service department will contact me and actually be able to help

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