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Original Comment What is happening with USAA? There was a day when it was number one, but now it appears I find it difficult to get simple answers or anyone who is competent. My experience today is regarding my checking account. There is a comment on my statement that reads DEBIT NOTIFICATION. When I called and spoke to Mia?she couldn't answer it. She wanted to transfer me to another department. I don't want to spend the entire day waiting for an answer that should take seconds to receive. I then called back and asked (Winella?) for a supervisor and she took the prize for STUCK ON STUPID. I don't want to hear I UNDERSTAND YOU MRS. WHITE, I want an answer. Next I asked for headquarter numbers which she refused to give me and gave me the run around asking why I wanted it. She wouldn't give it to me and if I were working in Headquarters I wouldn't want it given out either. You would probably need to hire another work force just to take care of complaints. The final blow was when I asked her who the new CEO was and she didn't know. I asked her if she cared to know and she said NO. I see I am not the only unhappy person with USAA!

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