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Original Comment Hello,<br /> The reason we are cancelling is not because it's too expensive, it's because of the back and forward misinformation. <br /> We lost our deposit for $400.95 &amp; $219.00 exchange fee. Yes we would definitely like to cancel the account due to the horrible experience we have had with the cruise department. We do not want to purchase any certificate for a friend or family member we would not recommend anyone to RCI ever again. I Marquita Holloman-Herod would like to say your cruise department need training and Sabrina ex.4040 lied to me and said my refund for my exchange fee was provided on May 5th now the refund for $219.00 was never done and apparently is non refundable. <br /> Also my deposit $400.95 was supposed to be refunded due to the sales person in the cruise department sold us the insurance for $179 to cancel at any time with a full refund. BUT now its non refundable as well. This is poor poor poor customer service and I will be contacted corporate. How can one manager say one thing and another something totally different. This is just horrible one manager listened to the recording of the actual sale of the rep offering the insurance so that if anything happens we could cancel with a full refund. <br /> Another manager listened to the cancellation recording and Sabrina recording really. I don't believe my account was noted word for word what Sabrina told me, and the last person overlooked what Sabrina said on the recording to me saying my money was refunded on May 5th vs. What the cancellation rep said.

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