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Original Comment I recently moved from St. Loius to Godfrey Il...I had 4G service in St. Louis and was very pleased with my Netzero service. After moving I accessed the internet and I could't log on. I phoned Netzero Tech support and was informed 4G service is not available in the area which I had moved to and was told that 3G service is all that was available. The tech. person said they will send me a 3G device at no cost if I return the 4G device. I agreed as the 4G device was useless to me. I waited for over 3 weeks for new 3G device and I phoned tech. support to ask where it was only to dicover it was sent to MY OLD ADDRESS!!!! The tech rep. said they were sorry and they will get the 3G device to my new address as soon as possible. I recieved the device 2 weeks later only to discover it was ANOTHER 4G DEVICE that was charged on my debit card <br /> <br /> <br /> <br /> I phoned cust. service [which is a boileroom somewhere in India] and was told I would recieve an e-mail where to send the 2 4G devices and would recieve credit.. I finally recieved the 3G device after weeks of waiting. I sent 2 4G devices to the address recieved in the e-mail which was.....NETZERO RETURNS ARVATO DIGITAL SERVICES 29011 COMMERCE CENTER VALENCIA,CA 91355. I assumed the $49.95 would be credited to my account only to discover that an additional $69.95 had been charged to my account on 6-10-14 for the second 4G device that I couldn't use. I phoned cust. service several times and spent literaly hours with these people trying to explain that I sent both 4G deices to the e-mail address given to me....I am sure that they lost them or misplaced them as I have never encountered such breathtaking incompetence as my whole experience with Netzero. Netzero has STOLEN a total of $119.85 from my account and I will get that money back SO HELP ME!!!!!!!!!!!!

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