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Original Comment On June 3rd I placed a call to Mediacom to switch my service from Direct TV. My install date was June 13th, 2014. My install took 5 days with three technicians. The first two had no idea what they were doing.In Fact, when the first Tech came out he did not even stay to be sure we were at least temporarily up and running. So when I called I was set another date for the second tech to come out. Then once again I was left with no TV. At this point the install was completely botched. I was left with NO TV for 5 days. Then I was told that I was going to be given a "Switch to save" reimbursement check for leaving Direct TV. I was to receive paper work in the mail to do this. I made three follow-up phone calls to ask were my paperwork was and that I had not received it as promised. Then to find out that you do not do that but issue a $10 credit monthly after proof of disconnect. This was told to me after I had asked to speak to a supervisor. Now I return from out of town on June 28, 2014 to discover once again I have no TV service. My daughter had been in my home early in the week on Tuesday June 24th and while she was here the TV Service went out. So I called last night for customer service and help and I was treated very rude and the girl was not helpful. Then I asked to speak to her supervisor Din and she said that she would try to get someone out today. Well that did not happen either. I have an appointment set again for Monday between 3:00 and 5:00. At least point the whole experience has left me extremely frustrated and very upset. Had I know that I would have experienced such a horrible install, poor customer service, rude customer service representatives, and not having any TV Service for most of the month; I would have NEVER switched from Direct TV. I can assure you had I not come out of pocket financially with $120.00 that the first Tech took willing and left before I had service and the $260.00 disconnect fee I en cured with Direct TV to come to Mediacom I would go right back to Direct TV. This has been the worst experience I have ever had and this is no way to gain customer loyalty or establish a customer relationship. I have had nothing but broken promises, been mislead, and lied to by the people that you employ. I am NOT a satisfied customer and I do expect a response from someone in your corporate office regarding this matter.

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