Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On August 3, 2014 I returned a rental to Avis at the Fort Lauderdale Airport Location. The Agent at the Return Check-in did not ask me if I wanted to keep the rental charges on my card -- she immediately printed out a receipt and I told her I did not want the charge on my card and I was going inside to pay. She should have inquired (as other companies ASK FIRST). The Checkin Agent then told me to go inside and have the charges reversed at the counter. I went inside and Agent Sandra C. was my first contact inside at the rental counter. Sandra C refused to help as she said she did not know how to change the receipt in the system. I went back outside and addressed the same return Check-in Agent and walked back inside with me to get a Manager to fix the problem. I HAVE PAID $300 IN CASH IN ADDITION TO MY CARD BEING CHARGED THE FULL RENTAL AMOUNT OF $583.35. I WAS GIVEN AN AVIS MISCELLANEOUS CASH RECEIPT #411628. MY RA NUMBER IS . I WAS TOLD IT WOULD TAKE 36 HOURS FOR THIS MATTER TO BE CORRECTED -- IT HAS BEEN OVER 36 HOURS AND THE CHARGES ON MY CARD HAVE NOT BEEN REVERSED TO REFLECT #283.35 AS HANDWRITTEN ON MY RECEIPT BY AGENT SANDRA C. THE CASH RECEIPT REFLECTS A RENTING CITY CODE AND RECEIVED BY CODE AS: 090520. YOUR CORPORATE OFFICE NEEDS TO HELP CUSTOMERS THAT UTILIZE AVIS FOR RENTALS -- UNLESS YOU ONLY WANT 1 TIME CUSTOMERS AND NOT REPEAT CUSTOMERS. THIS IS NO WAY TO RUN A BUSINESS. IF YOU DON'T HAVE SATISFIED CUSTOMERS YOU WILL SOON BE OUT OF BUSINESS.

Feedback

Your Name

Your Email

Verification