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This happened to be an online chat with Vizio. After my calls of pretty much of them telling me I am wrong.<br /> <br /> <br /> <br /> Me: I am very angry at the company. Through no fault of my own my television decides to crap out on me and everyone i talked to cant help me. They basically said it was my fault and they will not cover my tv because they said that I had to put external force onto the screen, but here's the thing I did NOT! I believe that if I turn on my tv that there should be no problem with it. Can anybody help me PLEASE! All they said was i can either get it repaired for 2000 dollars or get a new one for 800 dollars. I shouldnt have to pay for the tv crapping out. It should be covered under the warranty that I got.<br /> <br /> Just a moment...<br /> <br /> Jessica: Do you have a case number?<br /> <br /> Me: <br /> <br /> Jessica: Thank you.<br /> <br /> One moment while I look at your case.<br /> <br /> I have reviewed the pictures and the notes on this case for you. Unfortunately, I am not able to set any service up for your VIZIO TV. Those pictures do show there was some sort of external force on the screen.<br /> <br /> Me: Does no one listen to me I said nothing happened to it. I turned it on one day and it was like that it hasnt been touched or moved in any way shape or form<br /> <br /> Jessica: Unfortunately, the VIZIO TV screen would not look that way without something impacting the TV screen. The VIZIO TV is not able to create lines and spots like that without the screen being impacted by something.<br /> <br /> This would be considered a Non-Manufacturer Defect and is not covered under the VIZIO manufacturer warranty.<br /> <br /> Me: So you are calling me a liar then is that correct?<br /> <br /> Jessica: No, I never called you a liar.<br /> <br /> Me: then why don't you believe me<br /> <br /> Jessica: I'm not saying I don't believe you. I am saying something, at some point impacted the VIZIO TV screen externally.<br /> <br /> Me: no one or nothing at any point touched the tv at all<br /> <br /> Jessica: Unfortunately, I am not able to cover this VIZIO TV under the manufacturer warranty. The TV is not able to create lines or spots like that. Something impacted the TV screen.<br /> <br /> Me: You clearly aren't listening to me i will go to the top for this. Can you transfer me to someone that will listen to me PLEASE<br /> <br /> Jessica: I am not saying I do not believe you. Something externally impacted the TV screen. This will be the same answer you will get from anyone you speak to at VIZIO.<br /> <br /> Me: Then connect me to the person in charge of the company please<br /> <br /> Jessica: Unfortunately, the person that is in charge of the company does not have a line I am able to transfer to.<br /> <br /> Me: Then give me a number<br /> <br /> Jessica: I can give you a number to our Phone Support. I do not have a phone number for the person that is in charge of the company.<br /> <br /> Me: There must be a corporate number<br /> <br /> Jessica: Unfortunately, I do not have a number for our corporate center.


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