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Original Comment This bank completely screwed me over! i am a single dad of 2 little boys, i have been saving up for christmas over the past 8 months. i checked my account because i was looking to make a payment on my layway and i see a payment was drafted out by 5th 3rd, sending my bank account into negitve status. i called and asked why this happened considering my loan was paid off in full the month prior.The 1st rep was sweet and understanding, she said they apologize and will have my money back in my account within 3-5 biz days. i had to put off paying my kids health insurance because the money 5th 3rd took was the insurance money. i figured i could get a grace period. well 6 biz days later i called and a lady named britney "helped" me... she was very unpleasant saying it doesnt matter and they are not sending anything till they are ready and it doesnt matter if they were not supposed to take it, i still have to wait untill they get around to it 10-15 biz days. I dont have the money to wait for that and now i am about to get my kids health insurance cut because i am going on a week and a half late! brittney wouldnt give me her last name or the corp #. i am very upset about the lack of professionalism their "customer service" has! Be aware that this bank does not care about its customers! i am not finished with just this blog, i am a collections manager for a legal firm very familiar with laws and procedures that they do have to adhere to.

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