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Please wait for a Kmart Customer Service to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 3 seconds. Thank you for holding.<br /> You are now chatting with 'Rollins'<br /> Rollins: Good morning, Jeff. I am delighted to have you on this chat today. How can I help you?<br /> jEFF: this is the third or fourth order you confirmed and I paid for only to have you cancel the order from your side. Why are you doing this? If the store doesn't have it, then find my orders from another store and fulfill what you agreed to do.<br /> Rollins: I'm really sorry for the inconvenience caused to you.<br /> Rollins: Let me review your order and see what best can be done on this order.<br /> Rollins: Jeff, I have checked with my resources and see that there are many order under your email address, can you please help me with the order number&gt;?<br /> jEFF: Don't be sorry rather go to work and find the inventory and pull it from another store or region. It seems your system assigns to a specific store for fulfillment. I've had one store call me and say they can't fulfill order. I don't care if they have it or not. that's your problem. your system should be smart enough or have you intervene and check another or all stores and fulfill what you promised by agreement to fulfill. I didn't order from anyone else and could have but I paid and counted on the orders you promised to send me....it's been weeks since my order<br /> jEFF: order most recent cancelled:<br /> jEFF: CANCELATION order #: 751064099<br /> Rollins: Thank you for the order number.<br /> Rollins: Please allow me 2-3 minutes while I check the information for you.<br /> jEFF: CANCELATION order #: 751056625<br /> jEFF: CANCELATION order #: 751197145<br /> Rollins: Jeff. I'm really sorry I have checked with my resources and see that the items you ordered are currently not in stock.<br /> Rollins: I request you to visit our website to check the stock availability since our inventory shows 0 available in stock.<br /> Rollins: Are there any other questions I can assist you with today?<br /> jEFF: I would like you to find each of these orders...then find them and get them for me. When you took the online order and my money and confirmed my order, Kmart made a written commitment to fulfill and hasn't and I can't get them anywhere else (now). Your inventory when I ordered them, said you had them, and you have an obligation to fulfill. If you don't, I will give Kmart an AWFUL AND HORRIBLE REVIEW<br /> Rollins: Jeff, what best I can do is find a similar item for you and place a new order for you with 10% discount, is that okay with you?<br /> jEFF: what is similar item mean to you? I can and will take any of the seven similar porch kids dolls. Do you have any of the seven and if so, how many?<br /> Rollins: Let me check the information for you.<br /> Rollins: I'm really sorry I have checked with my resources and see that there are no similar items available, what best can be done in this case is you can visit our website regularly and place a new order for the items.<br /> jEFF: I<br /> Rollins: Jeff, once you place the order you can contact us back and we will honor 10% discount on your order.<br /> Rollins: You can place a new order and contact us back and I will make a note to process 10% discount on the order and we will be glad to process the refund of 10% discount on your order.<br /> jEFF: I'm going to post the truth all over...ONLINE BUYERS BEWARE!!!!!!!!! KMART SELLS ONLINE WHAT IT DOES NOT HAVE IN STOCK.....SO DON'T BUY ONLINE WITH KMART FOR THE HOLIDAYS BECAUSE YOU OR MAY NOT GET WHAT YOU ORDER....BOTTOM LINE...KMART WEBSITE AND ONLINE SALES CANNOT AND SHOULD NOT BE TRUSTED, PERIOD. DON'T BE FOOLED BY THEIR PRODUCT AND PRICES AS THEY DO NOT GUARANTY TO FULFILL THEIR ORDERS EVEN THOUGH THEY PROVIDE CONFIRMATION NUMBERS OF THE SAME.<br /> Rollins: I understand your frustration with the way you feel we have handled this situation. I don't blame you for feeling disappointed.<br /> Rollins: Please apologize us for the inconvenience caused to you.<br /> jEFF: I would suggest you escalate this to your highest manager, director, or ceo because I'm posting this whole transcript online to blogs, facebook, other social media, ripoffreport,com, google +, and BBB. KMART ACTIONS ARE UNACCEPTABLE, FRAUDULENT, BAD-BUSINESS, AND YOUR WEBSITE ONLINE SALES SHOULD BE SHUT DOWN UNTIL YOU CAN FIX YOUR SYSTEMS SUCH THAT YOU DON'T DECEIVE THE PUBLIC AS TO WHAT YOU HAVE IN STOCK AND CAN FULFILL.<br /> Rollins: Jeff, can you please help me with the item number for the item of your choice and we will process 10% discount on the order right now, is that okay with you?<br /> Rollins: I have not received a response yet. Would you like to continue chatting with me?<br /> jEFF: No, your offer is completely unacceptable to me. I am reporting Kmart as stated. goodbye.


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