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Original Comment In Spetember of this year I went into Kmart and placed my children's wish list items on layaway for Christmas. I am a single mom and layaway is the perfect option for me to make payments and have their presents by Christmas. Wednesday morning (Christmas Eve) I came into my local kmart in Sumter SC to make the final payment and pick up my layaway. I waited for over an hour but was happy because I knew my two boys were going to have a nice Christmas. Another half an hour passed and a employee came out from the back with a small box. I knew that must not be mine because I had larger items. She sets the box down in front of me and apologizes saying they had some how miss placed or improperly packaged my layaway and that they didn't have it except for one small box that contained 5 items. They handed me my receipt and told me to go to the service desk and get a refund. I was devastated. I had to be to work in about an hour at this point and knew I would not have the time to go out shopping to try and replace the lost times. By the time I waited in line at the service desk and got nothing more than some cash in my hand and a grumpy "I'm sorry your the fourth person in two days to not get their layaway" I had to be at work. All they offered me for this emotional mistake was a 20% discount IF I could find the exact items! I did not get to shop because I had to race to work and by the time I got off work they had closed. I ended up getting a couple gift cards for my boys and a few small gifts from my work. I am so upset and Kmart seamed to care less.

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