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Original Comment I Contacted Customer Services At The Cuisinart In Re To A Broken Part On My Cuisinart Food Processor. I Was Told That The Whole Machine Needs To Be Replaced.the Rep Also Informed Me That I Will Just Have To Send My Machine Back And Pay For Shopping Charges Only. No Other Charges Will Appky. I Was Very Happy At That Point. She Also Mentioned That I Would Receive Info On The Trade In. Again I Asked The Question Is All I Have To Pay For Is Shpping Of My Machine And The Answer Was Yes.i Receive The Trade In Info In The Mail And Find Out That I Have To Pu $160. Inwas Very Confused So I Called Customer Services And Explained The Situation And Cathy Said She Would Lsten To The Call And Call Me Back. I Called Back Again And Reexplained The Story, Again Akema Says She Would Lusten To The Call And Call Me Back.a Gentlemen Named Tony Called Me Back And Apologized That Nothing Could Be Done. He Talked To His Rep And Could Not Do Anything For Me. I Believe I Should Not Have To Pay For A Trade In Because I Was Only Told To Pay For Shopping. I Was Not Told The Truth And Was Mislead By A Nonprofessional Representative At Cuisinart.i Will Not Be Investing Anymore Money Into Cuisinarts Products Because They Have Terrible Customer Service. My Machine Was Originally Over $400 And Now I Have A Broken Machine. Thats Not The Way To Trwat A Customer If A Representative Doesnt Know How To Handle A Call.this Was Handled Very Unprofessional. I Believe Someone Else Needs To Look Into Tjis Matter.

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