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Original Comment To whom it may concern:<br /> <br /> I purchased a Dell laptop, an Inspiron 7000 series, for my wife's birthday. She also had an upcoming spine surgery and I wanted her to have something nice to watch videos and play games. We received the laptop on January 21st. From the beginning, there were problems. These issues made it hard to use the laptop. <br /> <br /> We finally contacted technical support and they had us run a series of diagnostics. They determined the problems were most likely caused by viruses.We reset the laptop back to its original configuration,wiping out any software we had installed. The problems persisted, and some new problems appeared.<br /> <br /> On February the 27th we again called technical support, and this time the thought was that it is was a hardware problem. We sent the laptop in for repairs.The hard drive was replaced and we received it back on March the 13th (Friday). When we opened the box, we were shocked to see that there were multiple deep scratches on the bottom of the laptop, a small scratch on the screen, and the hinge cover was loose in the box. The laptop was also a bit dirty. It looked like new when we sent it and we got junk in return.<br /> <br /> We immediately called technical support, and were told to send it back and it would be repaired. The following Monday(16th of March) was the date of my wifes surgery. We returned the laptop on Wednesday the 18th of March. The service center received it on the 20th (Friday). We called on Monday the 23rd to check the status of the repair, and was told by Bob and Sanjay, that it was on a billing hold, because the repair center thought the we had damaged the screen. The gentleman I spoke with looked at our records and saw that we were not supposed to pay for the replacement of the screen and the back cover as they were caused by the unprofessional Dell service center, not us. He assured me that the problem was corrected, and that my laptop was being worked on &quot;as we speak&quot;. <br /> <br /> We checked the status of the laptop through the repair center order status website. By Wednesday the 25th, the status still had not been updated. I called technical support again and was told the same thing: The laptop was on billable hold. I was very upset, because I was lied to by the representative on Monday. I was again told that the issue was fixed, and that our repair would be expedited. On Friday the 27th, we called technical support to check the status. We were told that our laptop was being worked on, and it would be returned in 4 - 7, or 2 -10 days, depending on who we spoke with. At this point, we were very upset. The laptop had been at Dell's service center for 6 business days and it looks like it would be there at minimum, another 3 business (5 calendar) days before we would receive it back.This is what we were told by Joseph.He was very pleasant but could not, or would not connect me to somebody who could guarantee the delivery of the laptop by Monday the 30th. According to all representatives that we had spoke to there was no way to expedite the process, even though that entire situation was Dell's fault. There were apologies, but no action for what happened. But their were a whole lot of lies though. I'm angry that I didn't read the reviews concerning horrible Dell's customer service before I spent over a thousand dollars on a piece of electronics that does not work.We owned this computer for 66 days by now, 16 of which, the computer spent in Dell's service center, whooping 24% of our entire ownership Dell was working on our computer.<br /> <br /> My wife is now recovering from surgery, having to use her phone for browsing and watching movies.<br /> <br /> Unless something dramatic happens, this will be the last Dell product we buy and we will advise all of our friends not to buy anything from Dell also. We probably will also join a Facebook group called &quot;Worst customer service:Dell&quot;. A company has to really try hard to get a FB page from anti-fans. Buying Dell is not worth the stress when there are great companies that understand that customer service is vital to their survival.

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