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Original Comment I am greatly disappointed by the level of customer service offered by Gold's Gym. In December of 2014 I addressed a matter of double billing me for my membership from June 2014 through December of 2014. When I first spoke with a customer service rep, she said she would need to look into the matter. I called again two weeks later and was requested to send my June bank statement which I promptly faxed to the customer service department. I called again a week later and was told a check in the amount of 170.00 and change would be mailed to me. Great, I thought. The check never came. I've since spoken with another customer service rep, a guy this time, who said he would look into the matter and get back to me &quot;by the end of his shift&quot;. He never has called. <br /> I've been very patient with this situation and though it isn't a great deal of money (for me it is as I have lost my job since and have found another with a substantial salary cut) I would like this truly simple matter cleared up. My &quot;nice&quot; is gone. I live just outside Washington, D.C. and there are a number of Gold's gyms in the area. If this matter is not resolved soon, I will go to the local TV station that handles consumer complaints &quot;on-air&quot; and report this difficulty for the metro area to know and let the TV station resolve the matter for me; perhaps that will work.<br /> Now with my new job, I am unable to call customer service during the week. I leave very early in the morning, do a 50 mile commute and get home long after customer service has shut down.<br /> I'm very disappointed. Even though I have had all this trouble I still considered joining Gold's Gym in the town where I work; we get a discounted company membership but after all this . . .

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