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Original Comment We had a terrible experience with Koodoo. My son tried to cancel his account but apparently Koodoo did not record the cancellation. We heard nothing more until Koodoo sent a collection agency after him, we did not know that Koodoo did not cancel the plan. They charged two more months to his account and then closed the account and sent it to collection. When I tried to contact Koodoo to figure out what went wrong, I was told my son's account was "sold" to collection and the account was out of their hands. When I asked to speak to a manager, the individual said no at first then agreed when I insisted but instead connected me directly to the collection agency. I was livid, horrible customer service. I have told all my friends about this and myself and all of my family will ever use Koodoo again.

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