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I thought I would share my personal story. I have a 2004 GM Saturn Vue Red Line. Just last week, my vehicle had smoke fumes appearing from the steering column. As you can imagine, it is a scary situation. On 10/2/15, I took it to our local GM dealership in Schoolcraft, MI. I explained what I was experiencing with the vehicle however I received a call late Friday from the dealership stating they were unable to duplicate scenario. On 10/5/2015, I started my car to head to work and &amp;#189; of my dashboard was burnt out. I decided I could address this issue as soon as possible HOWEVER after about 2 miles down the road the smoke fumes started and sparks started to appear behind the dashboard. Luckily, I was &amp;#188; of a mile away from my normal mechanic. Immediately, I drove there since I was scared to death of a firing starting. <br /> <br /> They were able to duplicate the smoke fumes and sparks. They said this would have been very dangerous to continue to drive the vehicle in the current state. The diagnosis was smoke from the column area. Determined wiper switch failing causing smoke. They had to replace the wiper switch/control assembly. In addition, they had to replace the cluster lamps.<br /> <br /> As soon as I saw the recall this afternoon, I reached out to GM customer service at 800-462-8782 to explain that I just had this issue with my vehicle. I was told my vehicle year wasn't part of the recall and unfortunately I would be able to request a reimbursement.<br /> <br /> What can I do? I believe there are other models with this same issue which haven't been addressed. I would like to receive reimbursement since this is a known issue.


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