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Original Comment I ordered a cookie basket for my 11 year old niece's birthday, and she received a wine and cheese basket in the mail. I contacted customer service, and they offered me 30% off what I paid for the inconvenience. I told them that I expect the issue to be resolved, and for the right gift to be sent to her. I don't understand why I should pay anything at all for something that was never received? What TERRIBLE customer service. She was so upset, as well as her parents, when she opened the package, and it was a wine and cheese basket addressed from someone else for someone else. Why is it so hard to rectify what you guys did wrong? Really, 30% off for something that was never received? I expect a full refund!

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