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Original Comment I am very disappointed with a recent Quest billing problem :--there was an issue at the Moss Park Location on 9-30-15--a representative tried to assist us that day and assured us all was good to go and now we have received a bill from Quest for the full amount--this was not our error--I am writing on behalf of my spouse--I was not given any assistance on the customer service phone line-I made four attempts--and was given different answers each time--the billing is incorrect-I contacted online billing here is the tracking number:- I received a response today signed by JP (guess he or she is embarrassed to put their name--I was addressed as Dear Onody no Mr or Mrs--there were many typos--the first one "addisonal" which I presume is additional? I hope that you can retrieve that email--because one of the other sentences right before the closing of the response was "If they don't provide new addisonia co" just like that not finished --not possible for anyone to understand what that means; we have never had a problem in the past with Quest at Moss Park in Orlando Fl and I know the rep meant well on that day--but she misguided us and I don't feel we should be paying anything since labs are covered by Medicare--no less a $367 bill--so disappointed that no one can help us and that we can not even get a decent response

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