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Original Comment I pray another telecom company provides true competition in the Lehigh Valley because your customer service and business acumen is absolutely horrendous. You treat customers as you would expect an investment company to handle an area where it is a monopoly. I have never had good experiences with RCN. Only bad ones. Even for a $1.03 charge that should never have happened, there is nobody to provide satisfaction to me. Look at incident for info. I am so frustrated with RCN. Forget thanking people for being a loyal customer - you don't really care about that. Remove it from your "customer service" reps spiel on chat and every call. It's worthless and I guarantee 99 percent of your customers (in this area anyhow) agree with me on that. It's like a smack in the face. Just try to provide better support to us! We don't care about fake promises or gratitude from robots who could care less about us.

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