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Original Comment I rented a car on 8/11/17- I flew from Miami, FL to NY la Guardia on a Friday. I rented a car only and only to drive up to NH to pick up my 13 years old child from camp the following morning- I took the car and drove to my sister's home- The following morning, I left her house at 4:40am, and 1 hour and 5 minutes late, I had a flat tire, somewhere in CT. I first called Avis Road assistance at 5:45 am, and they could not tell me if I paid for this service- I then called Avis, and I was told I did not pay for this service. I then call Geico and after 20 minutes talking to Geico, they had to call Avis to get permission to touch the car. When Geico called Avis, Avis told them I did pay for the service so Avis had to come out and help me- This took almost 45 minutes. So I wasted from 5:45 am to 6:30 am, just to find out that Avis had to help me. Then, the night mare began- Several truck companies were called and FINALLY after I was crying in the middle of nowhere, a company showed up at 10:10 am. I was able to drive the car back to an AVIS office at 10:30 am. SINCE 5:45 am to 10:30 am, just waiting and waiting to replace a flat tire. I ONLY GOT this car so I could drive up to NH the morning of 8/12/17, and returning back to la Guardia by 4 pm the same day to get on a plane at 6 pm and return back to Miami. Since it took hours to get help, I never made it to NH; INSTEAD, my 13 years old child had to take a bus from NH to NY. Thank GOD she was ok -- After the tire was re-placed with a small one, I had to turn back to NY driving no more than 50 miles an hour, and only to return the car as soon as I got back to NY- I gave the car at 12:15 pm, and I was not able to use it for the ONLY purpose that I rented the car- I was responsible enough to fill up the car with gas and paid all the tolls- I don't think is fair that I was not FULLY re-inversed after experiencing a HORRIBLE SERVICE from THE COMPANY AVIS USES TO PROVIDE ROAD ASSISTANCE and for the employee at AVIS that told me I did not pay for the road assistance service to begin with and because of that, I wasted an additional 45 minutes waiting for someone to call me- 4 truck companies were scheduled to come and help me and THEY DID NOT SHOW UP or cancel after I was getting text saying "the road assistance truck should have already assisted me- I called Avis and the customer service rep said she could only give me 1/2 of the rental. She insisted that 1/2 of the rental was $30 - I kept telling her that I paid $89 for the rental and $30 was not 1/2- after having a very unpleasant talk to her, she gave me an ultimatum: I will give you $45 and that's it- How in the world, I get a refund for $45, when I paid $143, I also put $10 gas and I paid $14 on tolls, for a trip that I was not able to complete because of the HORRIBLE service provided by AVIS and by the company that provides ROAD assistance to AVIS customer- I want to FAX a letter to the CEO of you company, Mr. Larry D Shon, to let him know about my terrible experience. I work for a Wall Street company for more than 20 years, and my job is to assist clients and provide the best service possible. Avis, you should really improve your training and maybe look for another company to assist your clients- After this experience, I feel I should try to offer a service similar to UBER for road assistance purposes- I should be able to download an app and see how many reps are available in the area, and request help directly as we do with Uber or Lyft. By the way Feel free to email me and I will send a letter directly to your CEO and see what it takes to get my full refund of $143 + 1/2 of the tolls and 1/2 of the gas I put in the car.

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