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Original Comment This company acts like one that is going out of business and just doesn't care. Almost one full week without internet and still going on with blaming of intermittent outages that belong to my "cabinet", according to the 6th rep with whom I spoke. A tech came out and added tv problems and when I said I expected him to return same day, was assured I would get a call from him or his supervisor and they would confirm they were going to address the problem...still waiting and calling back, I was hit with more excuses, same as I have been receiving all week. The attitude that goes along with the poor service is the opposite of good customer service. The best of them commiserated with me but still didn't resolve any problems.Finger pointing to other departments and personnel, substandard performance of services, minimum of 20 minutes for each phone call waiting on hold, inconsistencies within my condo building where some have service and some do not, unreasonable demands on customers giving a 2 day window to change a service with a week's notice despite people having snowbird plans for the winter...overall, quite disappointing and who knows, maybe they will go out of business after all.

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