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Original Comment My overall experience with this company has been horrid! I initially activated service with RCN in hopes of having pleasant experience with a technical service provider but in return has been a living nightmare. The overall engagement with personnel is everything but professional. When calling personnel, engaging is very unwelcoming; they appeared annoyed; uninterested and not accommodating at all unless you are knowledge of the proper treatment a customer should receive. My dissatisfied experience occurred in the beginning of this year, when I upgraded services and was advised; not only thru sales team and also a technician at installation that my current auto pay account would not need to be updated and all information would be transferred into my new account. A BIG FAT LIE!!! 3 months later with continuing uninterrupted service, RCN decides to cut off my service. I came home from the office confused into why my service was interrupted, called the service line; to be advised that I haven't made a payment within 3 months and my bill have accumulated to almost $600. Mind you, I haven't been sent any emails or calls regarding my bill. Since December. I spoke to several associates, even a manager who were all extremely inconsiderate on the manner. A representative had the audacity to tell me... "Oh well you should have checked the bills that was sent to you". This is the service and professionalism RCN provides to their customers? After that incident I contacted corporate to speak with a representative Name Melissa, who agree to play me on a "Payment Arrangement" for to call in a payment today to be advise by of course "Unprofessional staff" the payment was supposed to be paid yesterday and records indicated the service was interrupted yesterday and to restore service would be double the amount that was agreed upon. Which is a another BIG FAT LIE of service being interrupted yesterday, because I woke to watch the news this morning and waking up from resting not notice service interrupted again today not YESTERDAY as their "records indicated" !! You would think with pandemic of Covid 19: a multi-million service would be more considerate to a customer. Consumers beware!! Stay away from RCN!!! I recommend watching Youtube, Netflix or staring at the wall all day before choosing them as a technical service provider!!!!!

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