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Original Comment I purchased a new 2019 CX3 last October of 2019 from Hiley Mazda in Hurst Texas. That was the biggest mistake of my life. #1. The day I went to pick it up and do the paper work,my parents came along. We went into the financial managers office,his name is Andy Q Pham. He was going through the paper work and had asked if I wanted the extended warranty,I turned to my father and he said don't get it. I told Andy I didn't want it,he said ok. Finished up the contract,gave me my copy and we were done. Picked up my car. Not impressed at all yes I like the car,but they didn't detail in inside at all,it looked like a dealers car,that was being used. Fine I go home. Go over my contract and guess what? Andy added the $2,800 for the extended warranty against my will. I called him immediately and I was not happy,and I am sure he could tell by my voice. I told him I want that removed immediately. I asked him why did you add it after I said no. He said,ma'am you should have read the contract before you left,and I told him I trusted you after I said no. My parents are my witnesses. They did remove the extended warranty. #2. I was not shown about how,anything worked in my car,only Bluetooth. Is this real customer service? We took it for a ride me and Nicki,the salesperson,who sold me the car. Come back,not knowing I had run over a nail at the time,I just drove it home. Next day a blue light comes on,I researched in the Manuel that it had to do with the tires. Took back up there second day and sure enough a tire had a nail. So frustrating,I went ahead and got it fixed there at a cost of $197.41 dollars. Did they offer to at least reimburse any of it? No,because the customer is not first,the money is. I was told by the service manager he could see what he could do and told me to come back and talk to the manager,which I did that same week. Got there,asked for a manager,they said he would be with me in 30 mins. I waited,waited. No one ever came to talk to me. I just left,I knew they were pulling my leg. #3 Mazda had sent me an email about the service I received there at that dealership. It wasn't a pretty response. I told it from my heart. The things they put me through with out a care in the world. Well,received a call from the manager about the survey results,he said I cost them their bonus with what I had said. Like I care. Once again it's about them and not the customer. They sent another survey for me to fill out and I didn't, they don't deserve anything. #4 yesterday 07-14-2020 I took my car in to get serviced,along with that they went ahead and gave me an oil change,I was surprised. Left dealership,got home parked my car in the garage. Today,I opened my garage to pull my car out a little enough to lift the hatchback,to place things in there. I looked down and there was a big puddle of oil,lots of oil. It ran from the bottom seam of garage door from one side to another,it dripped all over my windows,car. Call the dealership again,the service guy said bring it in. Mind you I don't live in Hurst,I live in Irving. It's a trip having to go back and forth for all these things that are happening out of my control. They finished the job and he said they forgot to tighten a screw so the oil leaked out. Omg. I didn't say a word,he gave me a card with a free oil change for next time,how nice..NOT! Wow this car has not given me happiness at all. I love it but something has to give. I am so scared of what will happen next. I will never ever buy from Hiley again. I was warned about this dealership and now I believe it. I will put up my reviews on different websites.

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