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Original Comment What I sent to the Better Business Bureau:<br /> I purchased a Cuisinart Food Processor (Serial number 24178 c<br /> DFP-14BCWNY 14-Cup Food Processor, Brushed Stainless Steel, White)<br /> on Amazon in December 2016. The motor had a 5 year warranty. Late in May the motor started pouring out black smoke while I was cutting butter into flour. I followed up with Conair on line and was told that it is under warranty, but that I needed to send the machine to their repair department. If they could not repair it, I was told, they would send me a new one. They said that UPS would email me a tag in 3-5 days for the return and told me how to box up the machine. <br /> <br /> No tag came.<br /> <br /> I checked my spam, junk, and trash folders as instructed. No tag. <br /> <br /> I contacted them again. Sorry, sorry. The tag will be coming. No tag.<br /> <br /> After waiting several days and checking all folders, I contacted them again.<br /> <br /> Sorry, sorry. Maybe it is the email address. I sent them 2 additional email addresses. I waited several days, checked all email accounts, all folders, no tag. <br /> <br /> I contacted them again, this time by telephone. Sorry, sorry. There was a misunderstanding. I spoke to a &quot;supervisor&quot; who assured me she would contact UPS directly for the pick up. Again I was instructed how to package it, what to put on the outside and to include my receipt and all information on the inside of the box as well. Again I waited 5 days. No pick up. <br /> <br /> Again I called. Again I was told they would email the UPS pick up tag. I asked to speak to the supervisor again. This time she told me, sorry, sorry, They were supposed to have me &quot;perform a base test&quot; on the machine. (Despite that fact that I told them plugging in a machine that pours out black smoke is a fire hazard.) Once that process was completed, the supervisor told me that this time (really) UPS would come to pick up the machine and send it to the repair department. But I was to understand if it was something &quot;inside the motor or outside the motor but not the motor&quot; (a literal quote) I would be responsible for paying for the repair. During this phone call I was also told that the machine is not under warranty. According to the serial number (which they told me they had looked up before) it was out of warranty.<br /> <br /> This is obviously a scam.<br /> <br /> I had a Cuisinart food processor before this one that lasted well over 15 years. I have had other Cuisinart products and been very satisfied with them. I am now beyond disgusted with the company. <br /> <br /> I would like a replacement immediately. Thank you for any assistance you can provide.

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