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Original Comment We live in far North Texas. We have been with out Suddenlink services since 3pm Sunday, August 23rd. We have total blackout; no internet, no phone, and no cable. We have been calling everyday religiously to get updated on when our service will come back up. On Monday, August 24th were informed by a customer service rep, that there was no outage and therefore a home technician would come to the house. This was scheduled for Friday, August 28th! Unacceptable! I call again on Tuesday, August 25th to request escalation of the situation and I was informed that an expedited ticket would be issued and to expect a home technician to come the house on Wednesday, August 26th between the hours of 10am and 8pm! We never saw said technician, instead we receive a phone call from a technician claiming that the tap across the street from our home is fried. We were informed that a "maintenance technician" needed to come and fix this problem. I call customer support that same afternoon asking why wasn't a maintenance person sent immediately to remedy the situation? I was informed that a maintenance request was placed and to expect return to service within 24 hours. Today is Thursday, August 27th. We are ending day 4 of no service and no assistance. I called customer service again and I was now informed that due to Hurricane Laura, all maintenance services are being postponed to a later time. This is absolutely intolerable; we live hundreds of miles North from the nearest shoreline. We are not affected by the hurricane in North Texas!!!! My husband and I work exclusively from home now. We are unable to manage our work successfully due to this problem. I am completely puzzled how in modern times, with the advancement of technology, that a multi-million dollar tech company has the equipment and customer service of the 1920's!

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