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Original Comment Some of the email I sent and have to receive a response to. <br /> <br /> <br /> <br /> Overall, there is an issue with staffing, customer service, time management and learning what to prioritize. <br /> <br /> There is no reason I should of waited 5 hours for 9 items. Let me repeat that. FIVE HOURS for NINE ITEMS. I've worked retail for 12 years. Never, have I experienced a disservice like this. I scheduled my order for pickup between 2pm and 3 pm. I was called around 12:45pm and told to come around 4pm.Told not asked. Then at 2pm I was called back and told to come around 6pm. I was already in the parking lot and willing to wait the two hours it wasn't worth going home. The young lady was also very unprofessional. &quot;Did I already call you? Oh, well, we're behind so can you come at 6pm?&quot; I then proceeded to tell her I will wait and that she should call me when she was ready. She then responded by telling me to check on them to make sure it's getting done. Common sense would be to pick a 9 items order before three 100+ item order. Not only did I wait the 5 hours but an additional 45 minutes for them to bring out the groceries after receiving the confirmation the order was completed. Mind you, there were 3 other cars waiting. <br /> <br /> I get it, as a manager every store has a set budget for the week regarding payroll. However, I would rather be over budget and over schedule people and have every customers order done efficiently than to be short staffed and lose 4 to 6 customers. <br /> <br /> Another issue I would like to address is the pharmacy. I had my prescriptions transferred to your location and the pharmacy did not have my prescription in stock. They ordered it and it will be there on Monday. I also have worked in a pharmacy and know protocol is to call the customer and ask do they have enough supply to last until it is received in the case it could be an essential medicine? If it is and the customer does not, then they should transfer the prescription to another Giant location that does. I was never called or notified. <br /> <br /> I have never encountered so much grief in a week's time regarding lack of customer service. I hope you understand my frustration. Retraining is not going to resolve these issues. The store needs to be managed properly, staffed efficiently and you can't train empathy. That just isn't possible. Either you have the know with all or you do not. Empathy is innate.

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