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Original Comment Purchased an LG microwave smart inverter in 2019 for $240 it broke/stopped working within the one year manufacturers warranty. Called, went through trouble shooting which did not resolve and was sent a link to upload proof of purchase and photos. Received an email today saying, <br /> <br /> 1. Purchase a new LG Microwave product from an authorized retailer within the next ninety (90) days. <br /> 2. Remove all of the manufacturer's model/serial number label(s) from the back of the old unit, tear/cut in half, and affix each half separately to this letter below. <br /> 3. Please upload a copy of this signed letter along with torn labels to the link provided. <br /> Once we have received your letter with the copy of the new unit's receipt and attached label(s), we will validate/process your claim and issue a check. Please allow a processing time of 2-4 weeks from our receipt of the above items. <br /> LG is committed to exceeding the expectations of our customers and once again we apologize for any inconvenience you have experienced while your LG product was out of service.<br /> <br /> Explain please why I need to purchase another LG microwave for $230 to be reimbursed $230 from the initial broken one. $230 (2019 purchased) + $230 (new microwave) = $460 and I will be reimbursed $230. This is not a warranty!! It is a scam.

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