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Original Comment I would like to file a complaint about how you franchises run their business. I was a member for the Elkridge Maryland Gold's gym for about 3 years. My membership dues were directly withdrawn from by bank account bi-weekly. As of March of this year everything with my account was fine. In April and May I noticed there was no withdrawal from my account. I called my Gym to ask why thinking it was because of the Covid virus. It turns out that was part of the reason the rest was that my gym went out of business. I was not informed in any way about the closure so when I spoke to the person at the Elkridge Gym I asked to cancel my membership. Fast forward to one week ago I received a Collections notice in the mail from a collection agency stating I owed Gold's gym $258.39. I call the agency to ask what was going on and I was told I have not paid my membership for 6 months. Mind you , earlier in this email I stated that my membership was directly withdrawn from my bank account. the agent informed me that the payment request game from your gym in Olney Maryland about 23 miles away from my home which was about 6 miles from the Elkridge Gym I joined. I explained I did not belong to the Onley gym and the person form the Olney gym said that the Elkridge Gym transferred my membership to the Onley Gym. This was done without my knowledge, approval or consent. The gym I joined is only a 5 minute drive from my house. This gym in Olney is a 45 to 60 minute drive from my house depending on traffic. This is totally unacceptable. If this is the way Gold's gym works by forcing a member to go to a different location without even notifying them, I think your cooperation needs some house cleaning. I settled with the collection agency yesterday 12/21/2020 so there was not blemish from this on my credit report. I just hope that this message to you from me helps change your policies in the future so no one else get ripped off like I did. And I assure you that I will not return nor endorse Gold's Gym ever in the future. <br /> <br /> A Very Dissatisfied Ex Member<br /> Steve Holson

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