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Original Comment I am a regular Ross shopper &amp; am very disappointed at an experience at Ross Culver City last night. My family &amp; I drove from a Ross in another city Culver City Ross looking for a particular item. We arrived at 9:28pm exactly (Sun, 12/28) &amp;, as we pulled up to a parking spot right in front of the store, the Loss Prevention employee (Ernesto) pulled the gate down halfway over the front door entrance so that Ross appeared to be closed. Ernesto stood there &amp; let 2 or 3 customers with Ross bags out of the store then he locked the door. We came up to the door anyway. Ernesto cracked the door &amp; said word for word, &quot; We are closed&quot;. There was a holiday calendar on the door so I asked while pointing at the calendar, &quot; Why does it say here that you close at 10:00?&quot; The manager, Eric, was there next to Ernesto while this was happening &amp; caved in &amp; let us in because I knew they were not actually closed they were trying to close a half an hour early since the last customers before us had left. Ernesto then said to the manager Eric, &quot; I thought you said...&quot;.<br /> Ross &amp; other businesses in order to stay open should be inviting to their customers. For Ernesto to pull the gate down &amp; tell us &quot;We are closed&quot; when Ross was not closed is wrong on many levels &amp; very bad for business. In addition, many people are out of work during this pandemic. If there is an employee that doesn't want to do their job, they should allow someone who &quot;wants to work&quot; do it.

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