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Original Comment My vehicle (BMW) was in an accident and my Insurance company arranged for a rental car through the Cordova TN. Enterprise. When I got to Enterprise they put me in a Chevy Tahoe that wasn't cleaned from the previous renter and had a terrible smell inside? The agent didn't explain anything about the rental as far as how to use the GPS. Bluetooth or what to do in the case of an emergency. <br /> Now.. yesterday afternoon March 17 2021 I received a call from agent at the Cordova TN. Office telling me I needed to have the rental back by today. I tried explaining that my vehicle wasn't ready yet that I had spoken with Roadshow BMW service advisor and Insurance company and was told they found additional damages that had been approved through a supplement and she &quot;Summer&quot; was the agents name could call my Insurance company or BMW.that I would be needing the rental until my car was ready. And that I also lived 98 miles away and couldn't return the rental until I had a way back to Pontotoc MS She refused to try and resolve this situation by making a phone call and told me that I needed to have them call her. Then today again, Summer called me telling me I needed to return the.car by tomorrow!?Being Rude, talking over the customer, not listening or being helpful and telling me I would be responsible for the rental charges if I didn't return the car by tomorrow March 19th 2021...<br /> is Not customer service. I am surprised that a Company like Enterprise would think so either. I am aware that this Enterprise works closely with Roadshow BMW on a regular basis and surely I'm not the first customer that needed an extension on a rental Either Miss Summer needs a refresher course in Customer service or find employment where her attitude might be acceptable. Just thought you might like to know how customers are being treated at your Cordova Tennessee branch office.

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