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The Eustsi,Fl store @ 15469 US Highway 441<br /> Eustis, FL 32726<br /> (352)357-2637<br /> <br /> Has to EASILY be the absolutely worst store in the PepBoys franchise I have ever been involved with. <br /> I have now for the 4 time been amazed by their practices and allowed actions by employees. <br /> <br /> 1st time I was told they could not patch a tire that we had a nail in. Took it down to another major tire service and miraculously it was easily patched to the same standards...<br /> <br /> 2nd My wife went in for our 15k mile factory service and once again was amazed. The desk clerk actually allowed a customer stand without even acknowledging she was even alive for 17 mns until she finally walked out after cussing the clerk out. And then after waiting over an hour to be even scheduled my wife and I were told sorry for the wait and finally was given our vehicle service. <br /> But upon me double checking fluids that were supposed to be done within our service agreement found they weren't even done. Only knew because the washer fluid was completely empty. I call the store and the SAME DESK CLERK told me sorry sir for the problem and your right we weren't able to do it due to my mechanics didn't educate me that we have been out of washer fluid for over a week. <br /> So there at this location they LIED AND CHARGED CUSTOMERS for services they couldn't nor did complete.<br /> <br /> 3rd My daughter to her car into the same location and the rep stated to her they cannot patch the wheel she needs to actually replace two tires. She then calls me and I educate the SAME rep that I have photos of the tire and the nail was not in the sidewall of close to the rounded edge and was told her tires were just needing changed as well. Ummm the car is a 2019 with 12k miles. Not seeing how tires that look absolutely new and basically are need to be changed.<br /> I then educate my daughter take the car to the same shop as I did and once again they patch her tire with no issues and she was on her way in 15mns. And nope the other shop said her tires are perfect and no reason to change them out.<br /> <br /> 4th now over the this weekend I had an appoinment scheduled for a week for 10:30 am mothers day. The store texted me to confirm my appointment at 8:00am that morning and I was there promptly at 10:25am. <br /> I walk into the store to see 5 customers standing in line complaining that they have been there for over 10mns and no one has been there at the register nor addressed them at all or even been inside the lobby. <br /> Finally then same ole deck clerk came in and worked with a customer for 27mns as I and the others slowly began to leave in frustration. I then hear the clerk tell a customer infront of me as he was storming out that he's sorry he cannot preform his services due to there are no mechanics at the location nor does he know when they are coming in. <br /> I then interrupt the clerk after another 5mns of NO acknowledgment of any kind and ask if my appointment is going on a scheduled seeing that it's now 10:52am and I was told by the clerk. Sorry sir but no your appointment cannot happen today due to the no mechanic issue. <br /> Are you serious after waiting for that long there aren't even any mechanics there to preform services for customers. Yet I am contacted at 8am the day of my appointment to verify I would be available. <br /> This all is truly unbelievable and is the worst I have ever encountered from a company. If this has happened 4 times to this degree I seriously doubt I am the only one complaining. And this or similar has to be happening quite often. It's ashame this one clerk is absolutely destroying this location as he has NO reason to be in his position. He has NO service skills, no personal skills, and a lack of concern or a lack of knowledge in dealing with the public.


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