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Original Comment I have been trying to get an answer from Giant Food since 22 June, as to why they are offering an item on sale, when they have not had the item available in the stores for several months. I have called on 4 separate days. Today, I was hung-up on three times when I asked to speak with a supervisor. I was also told during one of these calls that my case had been closed - without anybody ever contacting me. On my 4th call to Customer Care, I finally got an Agent was efficient and concerned - Jordan. She worked with me to get my concern back into the system, and escalated it for a fast response. She stated that they were not overly busy, and that I should receive a call later in the day - that never happened. Giant Food has consistently gone downhill since being acquired by Royal Dutch Ahold. This situation is just one more example of the lack of concern that Giant Food shows for their customers.

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