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Original Comment I had a horrible experience with a Hotwire car rental. The last time I used their service they assigned me a car company named Sixt. I had a problem with this car company overcharging me in the past, and I called Hotwire right after they assigned them to me, to ask to switch me to ANY other company. They refused. When I went to the Sixt counter on the exact day and time of my reservation, they refused to rent to me, because I had filed a previous complaint against them. I paid Sixt in full, through Hotwire, when I previously rented from them, but complained about receiving an additional charge on my credit card two weeks after I returned from my trip. They said it was for an upgrade that I never asked for. Even though they would not provide a rental car they refused to refund my money because the reservation and payment was made through Hotwire. I called Hotwire and they totally refused to help in any way. They refused to get me a car from another car company or refund my money. They left me high and dry at the airport. I have tried numerous times to reason with Hotwire but they have been rude and shown zero customer service. They hide behind their blanket statement of no refunds for any reason. That can't be allowed to stand when one of their vendors refuses service. They are not above the law, no matter what their mantra is. They call what they did theft in this country. They got paid, Sixt got paid and I was left with nothing to show for my money. I plan on contacting other agencies to see if we, the pubic, can stop these practices by companies that think they are too big to fail. Maybe a class action suit will bring them the publicity they deserve. I didn't cancel or change my reservation and didn't know that Sixt wouldn't rent to me because I used my God given American right to speak up when I was wronged. Hotwire is unwilling to listen and take each case on it's own merit. I will never use them again and hope that others who have seen them for who they are, do the same. I welcome Hotwire to contact me and resolve my complaint, if they have any integrity left.

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